NO Bluetooth® AUDIO AND INTERNET RADIO SOUND [ENTERTAINMENT SYSTEM [WITH CENTER DISPLAY]]
id0903l8060700
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Description
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NO Bluetooth® AUDIO AND INTERNET RADIO SOUND
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Radio, CD, AUX/USB audio, guidance audio is output, but no Bluetooth® audio, Internet radio audio
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Possible Causes
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• Connector poor contact or terminal damage
• Mobile device such as Smartphone, or Bluetooth® enabled device malfunction
• Connectivity master unit (CMU) malfunction
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Diagnostic Procedure
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Step |
Inspection |
Action |
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1
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VERIFY MALFUNCTION SYMPTOM
• Switch the ignition to ACC or ON (engine off or on).
• After obtaining the customer's consent, use another mobile device such as a Smartphone or Bluetooth® enabled device and select Bluetooth® audio or Internet radio.
• Is Bluetooth® audio or Internet radio audio output?
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Yes
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Explain to the customer that there is a malfunction in the mobile device such as a Smartphone or a Bluetooth® enabled device.
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No
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Go to the next step.
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2
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INSPECT CMU CONNECTOR
• Disconnect the negative battery cable.
• Disconnect the CMU connector.
• Inspect the connector engagement and connection condition and inspect the terminals for damage, deformation, corrosion, or disconnection.
• Is the connector normal?
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Yes
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Replace the CMU, then go to the next step.
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No
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Repair or replace the connector, then go to the next step.
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3
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VERIFY IF MALFUNCTION CAUSE IS CORRECTED
• Connect the CMU connector.
• Reconnect the negative battery cable.
• Switch the ignition to ACC or ON (engine off or on).
• Using the mobile device such as a Smartphone or the Bluetooth® enabled device when the malfunction occurred, select Bluetooth® audio or Internet radio.
• Is Bluetooth® audio or Internet radio audio output?
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Yes
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Troubleshooting completed. (Explain the contents of the servicing to the customer.)
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No
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Verify the malfunction symptom in the symptom troubleshooting chart and perform the other applicable malfunction diagnosis.
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