Bluetooth® PAIRING NOT POSSIBLE [ENTERTAINMENT SYSTEM [WITH CENTER DISPLAY]]

id0903l8061600

Description
Bluetooth® PAIRING NOT POSSIBLE
Bluetooth® enabled device cannot be paired to connectivity master unit (CMU)
Note
•  The Bluetooth® pairing procedure differs depending on the version of the Bluetooth®-enabled device. Ask the customer in advance what the Bluetooth®-enabled device's version was when the Bluetooth® pairing was performed.
•  If the Bluetooth®-enabled device has an access limitation, the pairing setting cannot be performed. Ask the customer in advance if the Bluetooth®-enabled device has an access limitation.
•  A maximum of seven Bluetooth®-enabled devices can be programmed to one vehicle.
Possible Causes
•  Customer's Bluetooth®-enabled device malfunction
―  Incompatible Bluetooth®-enabled device is used
―  Bluetooth® setting is off
―  Radio wave transmission setting including Bluetooth® radio wave is off
―  If the Bluetooth® pairing has been previously performed, it will be necessary to clear the vehicle data stored in the Bluetooth®-enabled device and re-program.
―  Bluetooth®-enabled device internal malfunction
•  Connector poor contact or terminal damage
•  Connectivity master unit (CMU) malfunction

Diagnostic Procedure

Step

Inspection

Action
1
VERIFY MALFUNCTION SYMPTOM
•  Select the following by using the center display or the commander switch.
―  Settings
―  Devices
―  Bluetooth
•  Verify if the customer's Bluetooth®-enabled device is registered/selected.
•  Is the customer's Bluetooth®-enabled device registered/selected to the CMU?
Yes
Go to the next step.
No
Register/select the customer's Bluetooth®-enabled device.
(See Bluetooth® PAIRING PROCEDURE.)
•  Verify the malfunction symptom again, and if the malfunction is not eliminated, go to the next step.
2
VERIFY IF MALFUNCTION CAUSE IS Bluetooth®-ENABLED DEVICE SPECIFICATION
•  Verify if the customer's Bluetooth®-enabled device is compatible according to the "Available Bluetooth®-enabled Devices".
•  Is the customer's Bluetooth device compatible?
Yes
Go to the next step.
No
Explain to the customer that the malfunction cause is an incompatible Bluetooth®-enabled device.
3
VERIFY IF MALFUNCTION CAUSE IS Bluetooth®-ENABLED DEVICE SETTING
•  After obtaining the customer's consent, verify that the Bluetooth®-enabled device setting is turned on.
•  Is the Bluetooth®-enabled device setting turned on?
Yes
Go to the next step.
No
Turn it on and perform the Bluetooth® pairing.
(See Bluetooth® PAIRING PROCEDURE.)
•  Verify the malfunction symptom again, and if the malfunction is not eliminated, go to the next step.
4
VERIFY IF MALFUNCTION CAUSE IS RADIO WAVE TRANSMISSION SETTING FOR Bluetooth®-ENABLED DEVICE
•  After obtaining the customer's consent, verify that the radio wave transmission setting for the Bluetooth®-enabled device is turned on.
•  Is the radio wave transmission setting for the Bluetooth®-enabled device turned on?
Yes
Go to the next step.
No
Turn it on and perform the Bluetooth® pairing.
(See Bluetooth® PAIRING PROCEDURE.)
•  Verify the malfunction symptom again, and if the malfunction is not eliminated, go to the next step.
5
VERIFY IF MALFUNCTION CAUSE IS Bluetooth®-ENABLED DEVICE RESETTING
•  After obtaining the customer's consent, verify that the Bluetooth®-enabled device stores the customer's vehicle data.
•  Does the Bluetooth®-enabled device store the customer's vehicle data?
Yes
After obtaining the customer's consent, delete the vehicle data on the Bluetooth®-enabled device and re-perform the Bluetooth® pairing.
(See Bluetooth® PAIRING PROCEDURE.)
•  Verify the malfunction symptom again, and if the malfunction is not eliminated, go to the next step.
No
Perform the Bluetooth® pairing.
(See Bluetooth® PAIRING PROCEDURE.)
•  Verify the malfunction symptom again, and if the malfunction is not eliminated, go to the next step.
6
DETERMINE IF MALFUNCTION CAUSE IS Bluetooth®-ENABLED DEVICE
•  After obtaining the customer's consent, perform the Bluetooth® pairing using other Bluetooth®-enabled device.
•  Is the Bluetooth® pairing completed normally?
Yes
Explain to the customer that the malfunction cause is the Bluetooth®-enabled device.
No
Go to the next step.
7
INSPECT CMU CONNECTOR
•  Disconnect the negative battery cable.
•  Disconnect the CMU connector.
•  Inspect the connector engagement and connection condition and inspect the terminals for damage, deformation, corrosion, or disconnection.
•  Is the connector normal?
Yes
Replace the CMU, then go to the next step.
(See CONNECTIVITY MASTER UNIT (CMU) REMOVAL/INSTALLATION.)
No
Repair or replace the connector, then go to the next step.
8
VERIFY IF MALFUNCTION CAUSE IS CORRECTED
•  Reconnect the negative battery cable.
•  Switch the ignition to ACC or ON (engine off or on).
•  After obtaining the customer's consent, perform the Bluetooth® pairing using the malfunctioning Bluetooth®-enabled device.
•  Is the Bluetooth® pairing completed normally?
Yes
Troubleshooting completed. (Explain the contents of the servicing to the customer.)
No
Verify the malfunction symptom in the symptom troubleshooting chart and perform the other applicable malfunction diagnosis.
(See SYMPTOM TROUBLESHOOTING [ENTERTAINMENT SYSTEM [WITH CENTER DISPLAY]].)


Available Bluetooth®-Enabled Devices

Item

Content
Profile
A2DP 1.0/1.2 (Advanced audio distribution profile)
A2DP is a profile for transmitting high quality audio data by means of a Bluetooth® device and wireless transmission technology.
AVRCP 1.0/1.3/1.4 (Audio/video remote control profile)
AVRCP is a profile which provides a standard interface which controls television and audio devices. The function differs depending on the version.
Maximum number of programmable devices
7
Number of programmed devices which can be used simultaneously
1